Ze Filing (“Ze Filing”, “we”, “us”, “our”) operates portal.zefiling.com. We help clients with U.S. LLC and UK company formation, EIN and ITIN applications, U.S. tax filing, bookkeeping and related services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Ze Filing is a private document-preparation service. We are not affiliated with the IRS, Companies House, any U.S. state agency, or any bank, and we are not a law firm.
Information we collect
Information you give us:
- Contact details: name, email address, phone/WhatsApp number, country.
- Calculator details: if you request your report from our tax calculator, the answers you entered and the results.
- Service information: details needed for your order, such as company name, business address, owner and member details, and tax and income information.
- Identity documents: when a service requires it (for example ITIN, EIN or company formation), copies of documents such as your passport or national ID.
- Messages you send us by email, WhatsApp, website live chat, contact forms or our client portal. For live chat we keep your name, email, messages and the page you chatted from, so we can reply by chat and email.
- Sign in with Google: if you choose “Continue with Google”, Google shares your name, email address and Google account ID with us. We use them only to create your client portal account and sign you in. We never receive your Google password, and we do not access your Gmail, Google Drive or contacts.
Information collected automatically:
- Basic technical data such as IP address, browser type, device, pages visited and referring website.
- Cookies and similar technologies used to keep the site working, measure traffic, and measure our advertising (for example Google Analytics and Meta/Facebook Pixel, where used).
Payment information:
- Payments are processed by third-party payment providers. We do not store your full card number.
How we use your information
- To provide the services you order, including preparing and submitting filings to government agencies.
- To send you the report you request from our calculators.
- To respond to your questions and provide customer support.
- To contact you about your filing, deadlines and related services. You can opt out of marketing messages at any time.
- To process payments and keep business and tax records.
- To improve our website, tools and services and measure our marketing.
- To prevent fraud and comply with legal obligations.
Our tax calculator
Calculations run in your browser and nothing is sent to us while you use the calculator. If you choose to request your report by email, we receive your name, contact details, and your calculator inputs and results. We use them only to send your report and to contact you about your filing.
How we share information
We do not sell your personal information. We share it only when needed to deliver our services or when required by law, with:
- Government agencies, such as the IRS, U.S. state Secretary of State offices and Companies House, when filing on your behalf.
- Service providers that help us operate, such as registered agent providers, payment processors, email and cloud storage providers (for example Google Workspace), and messaging services (for example WhatsApp).
- Authorities, if required by law or to protect our rights.
International transfers
We serve clients in many countries. Your information may be processed in countries other than your own, including the United States, the United Kingdom and Pakistan. We take reasonable steps to protect it wherever it is processed.
How long we keep information
We keep your information for as long as needed to provide our services and to meet legal, tax and accounting record-keeping requirements. Leads who do not become clients may ask us to delete their details at any time.
How we protect information
We use reasonable technical and organizational measures to protect your information, including limited access and secure storage. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Ask us to delete your information, unless we must keep it by law.
- Withdraw your consent or opt out of marketing at any time.
- Object to or restrict certain processing.
To make a request, contact us using the details below. We will respond within a reasonable time.
Cookies
We use cookies and similar technologies to keep the site working, to measure traffic with Google Analytics, and to measure our advertising with the Meta (Facebook) Pixel. Google Analytics tells us how visitors use the site, for example which pages are viewed. The Meta Pixel tells us when someone who saw our Facebook or Instagram ads visits the site or sends an application. When you first visit, our cookie notice lets you choose “Accept all” or “Essential only”, and you can change your choice at any time. Our Cookie Policy lists the cookies we use. You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.
Children
Our services are not intended for anyone under 18, and we do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact us
Ze Filing
Email: info@portal.zefiling.com
WhatsApp: +1 716 559 7989